When Michelle Obama is wearing it, you know it's booming. The once blog established by Hussein, Jefferson and Abderrahmane shared a love for music, art, fashion, and culture, growing the brand into a household name.
Daily Paper is an Amsterdam- based fashion and lifestyle brand established in 2012 by three childhood friends. Fueled by the rich heritage of African culture wrapped in contemporary designs, Daily Paper has truly become one of the fastest growing fashion brands out of Europe. With two collections a year focusing on both men and womenswear, Daily Paper offers timeless designs across accessories, ready to wear and a range of capsules across the season.
Stone & Bridges currently is responsible for the customer service department of Daily Paper, managing their contact channels email, phone and chat on a daily basis. Our partnership allows Daily Paper to scale up at a fast paste without affecting the service quality towards its customers.
"Anouk has built the Daily Paper Customer Service department from scratch to a full-fledged, well-trained and professional team. She thinks pro-actively with the organization, looks further than her scope of work and how she can contribute to a positive outcome for the entire organization. Besides the fact that she is a real professional in her field of work, she is a very nice and reliable person to work with which makes it pleasant to work with her."
In the last few years we were able to be a part of the journey our clients experienced when scaling up, expending internationally or professionalizing their operations. Learn more about our recent work below.
Making Veloretti’s Customer Experience as comfortable as possible while staying innovative and surprising.View case
Trained Customer Service heroes to the rescue, we’ve got Patagonia’s back during peak seasons.View case
Prepping by coaching Mr Marvis’ Head of Customer Service for exponential international growth.View case
Scaling up Tony's Customer Service team during the Holiday Season.View case
Creating a new set-up for Fest's customer service department to reach scalability, efficiency and international expansion.View case
Matching Daily Paper’s Customer Service with their brand vision while focusing on international expansion.View case
Building the foundation for Bloomon’s Customer Service department, scaling up to 5 countries.View case
Taking over Filling Pieces' customer service department audit cycles, mystery shopping sessions, in dept reporting and practical team trainings.View case