In 2009, Guillaume Philibert wanted to design a premium sneaker at a fair price point. This led to the birth of the Low Top. The first shoe to bridge the gap between streetwear and high fashion. Throughout the last years we've been working together.
We've been working with Filling Pieces since 2017 and it's safe to say that Filling Pieces is one of our most appreciated clients. We've worked with them on several projects such as; strategy consultancy, team workshops, customer service management coaching and audits. We've build a great partnership in which we do our best to match the needs of Filling Pieces every time they move to another step in they journey.
Lately, we started with the full outsourcing of Filling Pieces' service department in close collaboration with their warehouse. This means that we are fully responsible for Filling Pieces' email, phone, chat and social support. Furthermore, we are constantly evaluating customer needs and monitoring customer satisfaction. Together we've created a partnership in which we learn from each other and grow together.
"Anouk has made a great contribution to the level of customer experience and customer satisfaction in our organization. Not only within the Customer Service department of Filling Pieces but throughout the entire organization. Anouk works structured, planned and efficient while always having the customer in sight. Next to this, she has a professional and result driven mentality which makes it pleasant to work with her."
In the last few years we were able to be a part of the journey our clients experienced when scaling up, expending internationally or professionalizing their operations. Learn more about our recent work below.
Making Veloretti’s Customer Experience as comfortable as possible while staying innovative and surprising.View case
Trained Customer Service heroes to the rescue, we’ve got Patagonia’s back during peak seasons.View case
Prepping by coaching Mr Marvis’ Head of Customer Service for exponential international growth.View case
Scaling up Tony's Customer Service team during the Holiday Season.View case
Creating a new set-up for Fest's customer service department to reach scalability, efficiency and international expansion.View case
Matching Daily Paper’s Customer Service with their brand vision while focusing on international expansion.View case
Building the foundation for Bloomon’s Customer Service department, scaling up to 5 countries.View case
Taking over Filling Pieces' customer service department audit cycles, mystery shopping sessions, in dept reporting and practical team trainings.View case