With their gorgeous city bikes and e-bikes, Veloretti is taking over the bike landscape throughout Europe. This asks for a solid strategy where both type of bikes should be well serviced to create a service that matches with Veloretti's strategy. In the last 12 months Stone & Bridges has been involved setting up the entire service department. 

The set up of Veloretti's service department started with the foundation of the IT landscape mixed with the new service strategy that matched with Veloretti's long term vision and goals. The next steps where focussed on the operational part, setting up guidelines, templates and work flows. Then, we introduced new team members to the Veloretti team, well trained service agents that were skilled and eager to start this new adventure. Once the basics were set, we recruited a senior customer service manager to lead the new department and our tasks was completed. 

Veloretti can focus on their exponential and international growth while maintaining a service quality that matches their vision.