It has become almost impossible to walk through a street in Amsterdam and not seeing a Veloretti bike. Veloretti bikes are made to stand the test of time, both aesthetically and practically.
With their gorgeous city bikes and e-bikes, Veloretti is taking over the bike landscape throughout Europe. This asks for a solid strategy where both type of bikes should be well serviced to create a service that matches with Veloretti's strategy. In the last 12 months Stone & Bridges has been involved setting up the entire service department.
The set up of Veloretti's service department started with the foundation of the IT landscape mixed with the new service strategy that matched with Veloretti's long term vision and goals. The next steps where focussed on the operational part, setting up guidelines, templates and work flows. Then, we introduced new team members to the Veloretti team, well trained service agents that were skilled and eager to start this new adventure. Once the basics were set, we recruited a senior customer service manager to lead the new department and our tasks was completed.
Veloretti can focus on their exponential and international growth while maintaining a service quality that matches their vision.
Much credits to team Stone & Bridges. In recent months we have worked together with outsourcing and consultancy. Great and clear communication and continuous advice. But we are far from done and as VELORETTI we look forward to the coming months! Thank you for your efforts so far!
In the last few years we were able to be a part of the journey our clients experienced when scaling up, expanding internationally or professionalizing their operations. Learn more about our recent work below.
Making Veloretti’s CS as comfortable and innovative as their bikes.View case
Supplying talented & trained CS heroes during Patagonia’s peak periods.View case
Prepping for exponential international growth through coaching.View case
Scaling up Tony's Customer Service team during the Holiday Season.View case
Setting up Fest's CS department to reach scalability, efficiency and international expansion.View case
Matching Daily Paper’s CS with their brand vision whilst focusing on international expansion.View case
Building Bloomon’s CS foundation and scaling it to 5 countries.View case
Filling the missing pieces for Filling Pieces' customer service department.View case