Customer Service Agent
Who we are looking for
In this role, you will primarily answer customer inquiries through various channels. Communication will occur via email, chat, WhatsApp, Instagram, and phone. You will also handle important processes resulting from new orders, such as returns processing, payment issues, and logistics cases. Your expertise will have a direct impact on both us and our clientsWork closely with a client, making your role both personal and meaningful.
- We seek new team members who are passionate about customer service and/or hospitality.
- You are immediately available, part-time or full-time.
- You have at least one year of experience in customer service.
- You are comfortable multitasking; for example, you may work on a different client in the morning than in the afternoon.
- You value actively contributing to a positive and safe work environment where everyone can be themselves.
- You enjoy learning new things and are open to developing yourself weekly.
- You are fluent in Dutch, other languages, such as German, Spanish or French, are a significant plus.
- You are a true self-starter who likes to take the initiative and can work well independently.
- You live around Amsterdam, so you can easily come to the office twice a week.
What you can expect from us
At Stone & Bridges, you’ll have the opportunity to learn a lot and gain valuable experience. You’ll work with exciting, fast-growing brands such as Daily Paper, Veloretti, Filling Pieces, Arte, Patagonia, and Tony’s Chocolonely. In a short period, you’ll take on significant responsibilities and truly make an impact. Additionally, we’ve created a supportive work environment where you can learn from and help each other.A dynamic and temporary role where you make a real impact on the customer service of a client.
- Customer service training in the office.
- Work experience with exciting clients; we only work with A-brands.
- A pleasant, light office near the park where you can work comfortably, with the option to work from home three days a week.
- If you work at our office, lunch is provided. You can specify your preferences, and we will arrange it for you.
- Each quarter, we organize a team event to enjoy some time outside the office with the team.
- A safe and friendly work environment where we focus on you as an individual.
- A warm and close-knit team where everyone is eager to help and learn from each other.
- For each quarter that you do not report sick, you receive an extra vacation day as a gift.
- An attractive starting salary that matches your experience and skills, starting from €2650,- (including vacation pay) based on a 40-hour workweek. We also offer excellent growth opportunities, both in responsibilities and salary.
About the postion
You will be part of our client’s team, helping them elevate their customer service to the next level. After this six-month period, there may be opportunities for extension and/or growth, depending on your ambitions and the client’s needs.Contribute to an innovative brand in an environment where collaboration and personal growth are top priorities.
- Engaging with customers of our clients via email, chat, WhatsApp, social media, and phone.
- Resolving issues related to e-commerce and logistics.
- Processing return flows.
- Contributing ideas on how to optimize, improve, and make processes more customer-friendly.
- Ensuring our FAQs and macros for various clients are up to date.
- Developing and implementing creative solutions to ensure customers are well taken care of.
- You will work on weekdays between 09:00 and 17:30.
It is not possible to perform this role remotely. Candidates who do not meet the criteria will not be considered in the application process.
Acquisition in response to this vacancy is not appreciated.
