Senior Customer Service Specialist (Dutch)
Who we are looking for
Are you ready to take the next step in your customer service career and take on more responsibility within a fast-growing and dynamic organisation?As a Senior Customer Support Agent, you are the expert in second-line support, focusing on complex and urgent customer inquiries, escalations, and sensitive issues.
- You have solid experience in a customer service role and are ready for the next step.
- Experience in a coordinating or leadership role is a plus.
- You communicate clearly and empathetically.
- You thrive in a dynamic environment and easily switch between tasks and departments.
- You are both analytical and proactive: you recognise patterns in customer inquiries, identify bottlenecks, and independently come up with improvement ideas.
- You are fluent in both Dutch and English, spoken and written.
What you can expect from us
For one of our clients, we are looking for an experienced and proactive Senior Customer Service Agent who not only excels in customer contact but is also passionate about process optimization and cross-team collaboration.What do we offer you?
- An independent role within an informal and driven team.
- Plenty of space to contribute your ideas and make a real impact on the customer experience.
- The flexibility to work from home two days per week.
- A safe and positive working environment where we genuinely care about you as an individual.
- A warm, close-knit team where people support and learn from each other.
- The chance to work at an innovative company that’s constantly evolving.
- A well-catered lunch at the office.
About the postion
This role comes with a high level of responsibility and offers plenty of growth opportunities within the company.Your responsibilities will include:
- Managing various communication channels (chat, email, phone) to provide optimal support to employers, employees, and partners.
- Keeping the client’s platform up to date and identifying areas for improvement.
- Supporting colleagues from departments such as Sales, Dealer Support, Marketing, and Activation.
- Actively contributing to process improvements in customer service and customer-facing operations.
- Coaching and supporting junior team members where needed, and acting as a point of contact for more complex questions.
