8 Years of Stone & Bridges: A Rollercoaster Worth Riding

They say time flies when you’re building something special, but the last eight years have felt like the best kind of rollercoaster. While the company technically registered at the Chamber of Commerce 8.5 years ago, the "real" journey began in January 2018.
Anouk, the founder, admits those first six months were a bit of a waiting game, and nerves were real! But once she finally took the leap and started reaching out to her network, there was no looking back.

The growth of Stone & Bridges wasn't exactly a straight line. It started with one assignment, then two, then ten, until the calendar was bursting at the seams. Three years into the journey, the transition from a sole proprietorship to a BV brought a whole new set of challenges.

While she was already an expert in the world of customer service, the "boss" side of things was a learning curve. There were late nights spent Googling "how to create a payslip" and "staff insurance" as she figured out the ropes of people management on the fly.

What started as a two-person operation quickly scaled to a team of ten, and then (almost overnight) to 39 dedicated professionals. There wasn’t a 100-page business plan involved; instead, the strategy was simple:
- Listen closely to what the market needs.
- Support entrepreneurs wherever possible.
- Learn, grow, and embrace the occasional mistake together.

Even after eight years, the mission hasn't changed. Just as our clients continue to disrupt their own industries, Stone & Bridges is here to shake up the customer service world. We believe in craftsmanship, a human touch, and giving every interaction the personal attention it deserves.

Looking back, it’s funny to think it all started with a casual WhatsApp chat with friends. When she wasn't sure what to call the business, the solution was simple: "I don't know, I'll just use my last name, but in English." And just like that, Steenbruggen became Stone & Bridges.

It’s been an incredible ride from that nervous start in 2018 to the thriving agency we are today. But if you ask anyone at the office, they’ll tell you the same thing: we’re just getting started. We have big plans, bigger goals, and a whole lot of energy for the next eight years.

Cheers to everyone who has been part of our story so far!