What's new | Stone and Bridges

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Find out whats new! We love to share more about our recent projects, our inspirational interviews with customer service managers and other news and insights related to customer service and e-commerce. Stay tuned!

A Look Back on Humble Beginnings

In an interview published in the Dutch magazine Quote, Anouk Steenbruggen, shares her story of how Stone & Bridges came to be and her aspirations for the future of the business.

Black Friday & Beyond

The season of giving is rapidly approaching. To find out how Stone & Bridges prepare for the busiest time of year, we asked Lynn, Head of Operations to provide her insight on what’s needed to make this season a success.

Sharing Stories at The Self-Made Summit

Speaking at The Self-Made Summit, Anouk shares her story, shining a light on what good customer service is–and what it takes to turn customers into life-long fans.

New Beginnings & Endless Growth

What could your first three months at Stone & Bridges look like? For a real insight, we asked Guilia to tell us about her experience since joining the team.

Work with us, become the best you can be.

At Stone & Bridges we believe in growing together. This week, we sat down with Jarno to ask him a few questions about his time at Stone & Bridges. Find out what he had to say.

Niels is leaving us

Niels, also known as our ticket smasher, is leaving us! Niels' last assignment was at Tony's Chocolonely during their winter peak. At the end of Niels assignment they didn't want to see him go and offered him a job.

Our new office is open.

Time for a new place. In October we were pleased to receive the keys of our new office next to the Erasmuspark in Amsterdam. This lovely place on the corner brings our team together daily.

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See cases

In the last few years we were able to be a part of the journey our clients experienced when scaling up, expanding internationally or professionalizing their operations. Learn more about our recent work below.

Making Veloretti’s CS as comfortable and innovative as their bikes.
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Supplying talented & trained CS heroes during Patagonia’s peak periods.
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Prepping for exponential international growth through coaching.
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Scaling up Tony's Customer Service team during the Holiday Season.
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Setting up Fest's CS department to reach scalability, efficiency and international expansion.
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Matching Daily Paper’s CS with their brand vision whilst focusing on international expansion.
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Building Bloomon’s CS foundation and scaling it to 5 countries.
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Filling the missing pieces for Filling Pieces' customer service department.
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