Peak Support
Always ready when you need us most. Whether you need temporary support for a project, additional expertise for a new initiative, or long-term hires to bolster your team, we’ve got you covered.
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Scaling up without compromising on quality.
When sales are up, everybody’s happy! However, increasing sales can create extra pressure for your Customer Service team. Sometimes it happens unexpectedly or faster than you anticipated on. The last thing that you want is your customers to bear the brunt of it. Constant quality in service is crucial to future sales. With the help of Stone & Bridges, maintaining the quality of your Customer Service is one worry less. We have a team of experienced and trained customer service agents that can help you in Dutch, English, French and German. They’ve been trained to provide service via phone, mail, chat and web care channels. We provide flexible long term and short term solutions, depending on the state and situation of your organization.
How it works.
We have a pool of well-trained agents that are carefully selected for you based on their previous experiences. Our agents can help you with phone, mail and web care support. We have agents that are fluent in Dutch, English, French and German. We aim to have service agents available for you within a maximum of three weeks after your request. Once we’ve started, you can easily scale up or down per month after the assignment period has come to an end. We work with a fixed hourly rate, including all employer charges, holiday pay, payroll, pay slips and a competitive salary for our employees.
Peak Support
Tell us what you need
We start by learning about your business goals and support requirements. Whether you need a few agents or a full team, for a short-term project or ongoing coverage, we tailor our solution to suit your timeline, preferred languages, and service channels.
Peak Support
We match you with the right talent
Once we understand your needs, we carefully select the most suitable agents for you. Each agent is handpicked based on their previous experience, communication skills, language proficiency, and channel expertise. You’ll get dedicated professionals who are ready to contribute from day one, with the right background and mindset to represent your brand.
Seamless brand onboarding
Before going live, we ensure every agent is fully aligned with your brand and processes. We take care of onboarding them with your tone of voice, brand guidelines, support tools and customer care expectations. This ensures your new team members act as a natural extension of your in-house operations.
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