Consultancy
Leverage our 15 years of industry expertise to elevate your business and transform your customer experience. Unlock expert consultancy for exceptional service!
You name it, we've seen it.
Our founder Anouk started her career in customer service back in 2007. In the last 15 years she has been in charge of several customer service departments of organizations like Bloomon, Filling Pieces, Patagonia, Daily Paper and Veloretti. She has build customer service teams across Europe in different industries and during different stages of the business. With the knowledge that she gathered during these experiences in the last 15 years she has created a solid foundation for clear, accessible and result driven consultancy.
Whether you are struggling with operational and logistic issues, customer satisfactions goals that you would like to reach, staffing challenges or IT infrastructure management, we are available for you to define clear goals and a solid strategy to reach those goals. We have a proven track record and the accumulated experiences to consult you with the challenges that you're facing.
How it works.
Let's get in touch, let us know what your current customer service challenge is. Once we get started we usually kick-off with a brainstorm session to identify the problem or situation that you're facing. With this input we set up an action plan with to do's and deadlines to reach your goals. With our pragmatic approach we get into action modus within two weeks after our first brainstorm session. With a fixed project fee upfront, you know what to expect before we get started. Just give us a call or send us an email for more information.
Consultancy
Kick off session
We begin with a kick-off session, usually in the form of a brainstorm or strategy meeting, where we take the time to understand your business, your challenges, and your ambitions. This first conversation is all about identifying the core challenging points and opportunities within your Customer Service operations. Whether you're facing logistical issues, unclear processes, team inefficiencies, or want to improve customer satisfaction, this session lays the foundation for everything that follows. It’s your space to share, and our moment to listen and ask the right questions.
Consultancy
Planning & defining pillars
Based on what we uncover during the kick-off, we help you define your focus by selecting three core pillars from a framework of seven: CX Operations & IT, Customer Satisfaction, Reporting, Voice of the Customer, Tone of Voice, Team, and AI Agent. These pillars serve as the strategic anchors for the project. Together, we shape a clear action plan with tailored deliverables and timelines. Everything we propose is designed around your brand identity, team capacity, and business stage. This phase ensures we're working on what matters to you, with a pragmatic structure.
Implementations & actions
Once the pillars and plan are set, it's time to act! Our consultancy is not theoretical, it’s hands-on. We dive into your systems, teams, and processes to implement improvements that directly support your selected pillars. This can range from refining reporting dashboards, coaching your team, reworking workflows, optimizing tools, or improving customer communication.
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