Are you ready to take your customer experience to the next level or are you dealing with a complex (operational) situation relating to service? With 15 years of experience in the field, we’re happy to share our knowledge and insight to support you.
You name it, we've seen it.
Our founder Anouk started her career in customer service back in 2007. In the last 15 years she has been in charge of several customer service departments of organizations like Bloomon, Filling Pieces, Patagonia, Daily Paper and Veloretti. She has build customer service teams across Europe in different industries and during different stages of the business. With the knowledge that she gathered during these experiences in the last 15 years she has created a solid foundation for clear, accessible and result driven consultancy.
Whether you are struggling with operational and logistic issues, customer satisfactions goals that you would like to reach, staffing challenges or IT infrastructure management, we are available for you to define clear goals and a solid strategy to reach those goals. We have a proven track record and the accumulated experiences to consult you with the challenges that you're facing.
How it works.
Let's get in touch, let us know what your current customer service challenge is. Once we get started we usually kick-off with a brainstorm session to identify the problem or situation that you're facing. With this input we set up an action plan with to do's and deadlines to reach your goals. With our pragmatic approach we get into action modus within two weeks after our first brainstorm session. With a fixed project fee upfront, you know what to expect before we get started. Just give us a call or send us an email for more information.